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Plain answers about WhatsApp

When WhatsApp stops working

Most WhatsApp faults are one of about six things, and they are not equally likely. The single tick that never becomes two ticks is almost always the recipient's phone being off or offline — not a block, which is the conclusion most people jump to first.

Every troubleshooting article here is ordered by likelihood rather than by how technical the fix is, so the first thing you try is the thing that is most often wrong. That ordering matters: working through a list alphabetically wastes your time on rare causes.

Where a symptom has more than one plausible cause and no way to distinguish them from the outside — blocked versus phone-off is the classic — we say that plainly instead of pretending there is a reliable test.

When WhatsApp stops working — topic hub on Vobo.

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Frequently asked questions

Why does my message show only one tick?

One tick means WhatsApp's servers have the message but the recipient's device has not collected it. The usual cause is that their phone is off, has no signal, or has WhatsApp force-stopped. Being blocked produces the same single tick, which is why it is not a reliable test on its own.

How do I tell if WhatsApp itself is down?

Check whether messages fail for every contact rather than one. A platform-wide outage affects all chats at once and is usually reported publicly within minutes. A problem affecting one contact is not an outage.

Will reinstalling WhatsApp lose my chats?

Only if you have no backup. Reinstalling and re-verifying restores from your most recent iCloud or Google Drive backup. If backups were switched off, reinstalling deletes the history permanently.