Troubleshooting
How to update WhatsApp on iPhone and Android
Updating WhatsApp goes through the App Store or Google Play. Here are the steps, how to automate it, and what to do when the update is refused.
Plain answers about WhatsApp
Most WhatsApp faults are one of about six things, and they are not equally likely. The single tick that never becomes two ticks is almost always the recipient's phone being off or offline — not a block, which is the conclusion most people jump to first.
Every troubleshooting article here is ordered by likelihood rather than by how technical the fix is, so the first thing you try is the thing that is most often wrong. That ordering matters: working through a list alphabetically wastes your time on rare causes.
Where a symptom has more than one plausible cause and no way to distinguish them from the outside — blocked versus phone-off is the classic — we say that plainly instead of pretending there is a reliable test.

Troubleshooting
Updating WhatsApp goes through the App Store or Google Play. Here are the steps, how to automate it, and what to do when the update is refused.
Troubleshooting
An ordered triage for WhatsApp that will not open, connect, call or download — starting with the causes that are actually most common.
Troubleshooting
One tick means the message reached WhatsApp but not the recipient's phone. Here are the seven causes, ranked by how common they actually are.
One tick means WhatsApp's servers have the message but the recipient's device has not collected it. The usual cause is that their phone is off, has no signal, or has WhatsApp force-stopped. Being blocked produces the same single tick, which is why it is not a reliable test on its own.
Check whether messages fail for every contact rather than one. A platform-wide outage affects all chats at once and is usually reported publicly within minutes. A problem affecting one contact is not an outage.
Only if you have no backup. Reinstalling and re-verifying restores from your most recent iCloud or Google Drive backup. If backups were switched off, reinstalling deletes the history permanently.
WhatsApp calls, data use and what it costs
Whether WhatsApp needs Wi-Fi, how much data calls actually use, what shows on a phone bill, and how it behaves abroad.
Read the topic →
Setting up and managing a WhatsApp account
Registering, verifying, changing your number or name, adding contacts and moving to a new phone — the account mechanics, step by step.
Read the topic →